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1 Terms of Use

a) Please read these Terms & Conditions carefully as they apply to your use of this Website. By using this Website you agree to be bound by these Terms and Conditions.

b) KRYSTAL® technically operates the Website. However, KRYSTAL® exercise no editorial control over some of the Content on the Website, and the Content on the Website provided by other persons or operate parts of the Website, as well as contents on other websites on the Internet that you may come across at or through KRYSTAL®’s Website (Third Party Providers).

c) KRYSTAL® may at any time, and without notice, revise these Terms & Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms & Conditions.


2 Registration

a) You may be required to register with us in order to access certain parts of the Website (Sub-Portals). Where you are required to register:

i. you must provide KRYSTAL® with accurate, complete and updated registration information;

ii. you must safeguard any user name and password which KRYSTAL® provides to you; and

iii. you agree to authorise KRYSTAL® to assume that any person using the Website with your user name and password is either you or is authorised to act for you.

b) You acknowledge that your use of some sub-portals may engage or involve other entities and may be governed by additional Terms & Conditions. Where this is the case, you will be notified accordingly. Also, those additional Terms and Conditions:

i. will apply to your use of such sub-portals in addition to these Terms & Conditions; and

ii. will prevail over these Terms & Conditions to the extent of any inconsistency.


3 Services

a) You acknowledge that we may, in KRYSTAL®’s sole discretion and with or without notice,

i. vary the Website or any part of the Website (including any sub-portals for which you are required to register); and

ii. modify or discontinue this Website, any part of the Website and the services available on it.


4 Your Use of the Website

 a) You must not:

i. violate any Applicable Law relating to your use of the Website;

ii. disrupt or interfere with the Website or servers or other software, hardware or equipment connected to or via the Website; or

iii. collect or store personal data about other users of the Website.


5 Website Content

a) KRYSTAL® maintains this Website for your personal entertainment, information, education, and communication. Please feel free to browse the Website. You may download material displayed on the Website for non-commercial or personal use only, provided that all copyright and other proprietary notices contained on the materials are retained. However, without KRYSTAL®’s written permission, you may not distribute, modify, transmit, reuse, repost, or use the content of the Website for public or commercial purposes, including the text, images, audio and video.

b) The trademarks, logos, and service marks (collectively the "Trademarks") displayed on the Website are registered and unregistered Trademarks of KRYSTAL®. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Website without the written permission of KRYSTAL® or such third party that may own the Trademarks displayed on the Website. Your use of the Trademarks displayed on the Website, or any other Content on the Website, except as provided in these Terms & Conditions, is strictly prohibited. You are also advised that KRYSTAL® will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

c) Unless you are expressly authorised by law you must not yourself participate in, or permit any other person, to:

i. use any content on any other Website or in a networked computer environment for any purpose; or

ii. sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost or otherwise use any of the Content in any way for any public or commercial purpose without our prior written consent; or

iii. reverse engineer any Content consisting of downloadable software; or

iv. otherwise infringe the Intellectual Property Rights of any person in using the Website or any Content.

d) Nothing you do on or in relation to the Website will transfer any Intellectual Property Rights to you or license you to exercise any Intellectual Property Rights unless it is expressly stated.


6 Third Party Providers

You acknowledge that:

a) Parts of the Website, and parts of the Content, are provided or maintained by Third Party Providers and not by KRYSTAL®.

b) Your correspondence or dealings with any Third Party Provider are solely between you and that Third Party Provider, and you agree that KRYSTAL® will not be liable or responsible for any loss or damage of any sort incurred as the result of such dealings.


7 Links and Advertisements

a) KRYSTAL® has not reviewed all of the websites linked to this Website and are not responsible for the Content or accuracy of any off-site pages or any other websites linked to this Website (including without limitation websites linked through advertisements or through any search engines).

b) Some links which appear on the Website are automatically generated, and may be offensive or inappropriate to some people. The inclusion of any link does not imply that we endorse the linked website, and you use the links at your own risk.

c) Your correspondence or dealings with, or participation in promotions of, advertisers on the Website are solely between you and such advertisers.

d) KRYSTAL® will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of advertisements on the Website.


8 Personal Data and Cookies

a) In using the Website you may give us "personal data" as defined in the Personal Data Privacy Ordinance (Personal Data (Privacy) Ordinance). By using this Website, you grant KRYSTAL® the consent to use your personal data in accordance with our Privacy Policy Statement though you may still have certain rights in your personal data.

b) During your use of the Website, KRYSTAL® may issue to and request from your computer blocks of data known as "cookies". You must not alter any cookies sent to your computer from the Website and you must ensure that your computer sends correct and accurate cookies in response to any relevant request from the Website.

c) KRYSTAL® may use third-party advertising companies to serve advertisements on KRYSTAL®’s website and other websites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this website and/or other websites in order to measure advertising effectiveness and to provide advertisements on goods and services of interest to you.


9 The Use of the Website Is at Your Risk

a) Your use of this website is at your own risk. You must evaluate, and bear all risks associated with, the use of any Content, including reliance on the accuracy, completeness or usefulness of any Content. All information provided on or via the Website is for information purposes only. You should seek your own independent advice with respect to any Content.

b)KRYSTAL® endeavors to provide a convenient and functional Website, but KRYSTAL® does not guarantee that the Content will be error free or that the Website or the server that operates it is free of viruses or other harmful components.

c) Although KRYSTAL® will use reasonable endeavors to maintain the Content, KRYSTAL® does not undertake to provide support or maintenance services for the Content.

d) If your use of the Website results in the need for servicing or replacing property, material, equipment or data, we will not be responsible for such costs.

e) Without limiting the above provisions, everything on the Website is provided to you "as is" and "as available" without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. KRYSTAL® excludes all representations and warranties to the fullest extent permissible under any Applicable Law.

f) If a jurisdiction does not allow the exclusion of implied warranties in accordance with paragraph 9.e but allows limitations of a certain maximum extent then KRYSTAL® limits its warranties to that extent.


10 Limitation of Liability

a) KRYSTAL® will accept no liability whatsoever for any direct, incidental, consequential or indirect damages, loss or corruption of data, profits, goodwill, bargain, opportunity, anticipated savings or any other loss resulting from your access to, reliance on, use of, or inability to use the Website and the Content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage.

b) If a jurisdiction does not allow the exclusion or limitation of liability in accordance with paragraph 10.a but allows a limitation of a certain maximum extent, KRYSTAL®’s liability is then limited to that extent.


11 Cancellation

a) Where you are required to register with KRYSTAL®, you may cancel such registration at any time by notifying KRYSTAL® in writing at: 

Krystal Holdings Limited 

201 Aon China Building, 

29 Queen’s Road, 


Hong Kong.

KRYSTAL® may cancel your registration if you do not visit the Website for an extended period of time, or if we reasonably believe that you have violated any Applicable Laws, acted inconsistently with the letter or spirit of these Terms of Use, or have violated KRYSTAL®’s rights or those of another party.

b) The provisions of these Terms & Conditions entitled "Use of the Website is at Your Risk", "Limitation of Liability," and "General Provisions" will survive cancellation of your registration or termination of these Term of Use.


12 Notices

a) KRYSTAL® will give you any necessary notices by posting them on the Website. You agree:

i. to check the Website for notices; and

ii. that you will be considered to have received a notice when it is made available to you by posting on the Website.


13 General Provisions

a) These Terms of Use will be governed by and construed in accordance with the laws of Hong Kong. You irrevocably agree that the courts of Hong Kong shall have non-exclusive jurisdiction in relation to any claim or dispute or arising from these Terms of Use and the other terms.

b) If any part of these Terms of Use is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.

c) You agree to defend, indemnify, and hold harmless KRYSTAL®, KRYSTAL®’s officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Website or the Content or your breach of these Terms of Use.

d) The English version of these Terms & Conditions shall prevail over any Chinese version, which is provided for information purposes only.


14 Definitions

a) “KRYSTAL®” means Krystal Holdings Limited.

b) “Applicable Law” in relation to any person, action or thing means the following in relation to that person, action or thing:

i. any law, rule or regulation of any country (or political sub-division of a country);

ii. any obligation under any license in any country (or political sub-division of a country); and

iii. any lawful and binding determination, decision or direction of a regulator in any country (or political sub-division of a country).

c) “Content” includes things that you may see, read, hear, download or access on or via the Website (including but not limited to messages, files, data, software, images, photographs, illustrations, text and other materials).

d) Hong Kong means the Hong Kong Special Administrative Region of the People's Republic of China.


Terms and Conditions for Purchase of Goods


1 Title

a) The Customer expressly agrees that the title to the goods shall remain vested in KRYSTAL® until KRYSTAL® has received full payment of the purchase price and other charges under this Agreement.

b) As long as the title to the goods remains with KRYSTAL®, the Customer shall take all appropriate steps to notify third parties of our title to the goods.


2 Delivery

a) KRYSTAL® shall provide delivery of the goods to all delivery addresses in Hong Kong Island, Kowloon and New Territories on the terms set out in this "Terms and Conditions for Purchase of Goods".

b) Delivery charges shall be levied to each invoice if the order is below the minimum ordering quantity, or if KRYSTAL® agrees to deliver to a delivery address which is inaccessible by elevator or is located in a remote area (in the opinion of KRYSTAL®), or if the delivery address is inaccessible by truck. Further details of our delivery charges and delivery terms and conditions, including minimum ordering quantity for free delivery, are set out in our Customer Service Policy. 

c) Any time or date of delivery named by us is an estimate only, and KRYSTAL® shall not be liable for the consequences of any delay whatsoever.

d) Should the Customer requests the delivery of goods to be carried out outside KRYSTAL®’s normal office hours, we shall be entitled to charge the Customer overtime charges.

e) Delivery may be delayed if a typhoon signal No. 8 is hoisted or a black rain storm warning is in force.

f) The goods are only offered for sale and delivery in Hong Kong and KRYSTAL® does not deliver to any location outside Hong Kong.

g) The Customer shall be responsible for the risk of any loss or damage to the goods from the moment the goods are delivered to the designated place of delivery.


3 Warranty

a) KRYSTAL® expressly disclaims all warranties except for those implied by law.


4 Applicable Law

a) This Agreement shall be construed in accordance with the laws of Hong Kong and the Parties shall submit to the non-exclusive jurisdiction of the courts of Hong Kong in the event of dispute. 


5 Limitation of Liability

a) To the extent permissible by law, KRYSTAL®’s entire liability and responsibility by reason of any breach of implied warranty or failure or delay of the goods, whether such failure or delay shall arise from accident, defect in the goods, omission, default, negligence or other acts of KRYSTAL®’s employee(s) or from any other cause, shall be limited to the cost of replacing or repairing the goods.

b) Except as provided for in clause 4.1, and to the extent permissible by law, KRYSTAL® shall not be subject to any liability or responsibility for any cost, claim, damage or loss to the Customer or to any person, body of persons or corporation resulting from any reason and cause whatsoever under this Agreement.

c) In no event shall we be liable in contract, tort (including negligence or breach of statutory duty) or otherwise for any loss (whether direct or indirect) of revenue, loss of profits or any consequential loss whatsoever under this Agreement.


6 Force Majeure

a) KRYSTAL® shall not be liable for any loss or damage resulting from delay or failure to perform the provisions in this Terms and Conditions for Purchase of Goods either in whole or in part where such delay or failure shall be due to causes beyond KRYSTAL®’s reasonable control, or which is not occasioned by our fault or negligence, including, but not limited to, war, the threat of imminent war, riots or other acts of civil disobedience, insurrection, acts of God, restraints imposed by government or any other supranational legal authority or industrial or trade disputes, fires, explosions, epidemics, pandemics and other natural calamities.


7 Notices

a) Any notice to be given by us to the Customer may be delivered either personally, electronically, by post or facsimile to any address as provided by the Customer. Any such notice shall be deemed to have been received and given at the time when in the ordinary course of transmission it should have been delivered at the address to which it was sent.


8 Entire Understanding

a) This Terms and Conditions for Purchase of Goods, together with the Customer Service Policy, and Terms of Use for Website, embodied the entire understanding between the parties relating to the purchase of goods and there are no promises, terms, conditions or obligations, oral or written, expressed or implied, other than those contained herein.

b) No amendment or variation of any provision herein shall be effective unless it is in writing and signed by a duly authorised representative of KRYSTAL®.


9 Non-Waiver

a) No failure or delay on the part of the parties hereto to exercise any right, power or remedy under this Terms and Conditions for Purchase of Goods shall operate as a waiver thereof, nor shall any single or partial exercise by either Party of any right, power or remedy. The rights, powers and remedies provided herein are cumulative and are not exclusive of any rights, powers or remedies by law.


10 Severability

a) If any provision of this Terms and Conditions for Purchase of Goods shall be construed to be illegal or invalid, they shall not affect the legality, validity and enforceability of its other provisions. The illegal or invalid provision shall be deleted from this Terms and Conditions for Purchase of Goods and no longer incorporated herein but all of its other provisionsshall remain in full force and effect.


11 General

a) “KRYSTAL®” means Krystal Holdings Limited. 

b) KRYSTAL® reserves the right to change these Terms and Conditions at any time.

c) The English version of these Terms and Conditions shall prevail over any Chinese version, which is provided for information purposes only.


Customer Service Policy

By placing an order with any of the ordering methods provided by KRYSTAL®, Customer accepts and agrees to be bound by any and all the terms and conditions, now existing or which may be hereinafter enacted or enforced. 

KRYSTAL® may, from time to time, update these Terms and Conditions and you should read them each time you use the Website to ensure that you agree with them.

1 General

a) Each order submitted by you to purchase products on this website constitutes an offer to purchase products from KRYSTAL®.  Orders are subject to KRYSTAL’s acceptance and KRYSTAL may, at its discretion, refuse to accept your order, including where:

i. orders cannot be processed due to an error in the information you have provided KRYSTAL®, for example, where you provide KRYSTAL® with: an incorrect payment card number, expiration date or card security value number; insufficient or incorrect billing information; or fraudulent information;

ii. the products that you have ordered are no longer available through this Website;

iii. there is an error on this Website relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on this Website; or

iv. KRYSTAL® believes that you are not of legal age or capacity to purchase products from this Site.

b) KRYSTAL® will make every effort to ensure that prices and details of products available on the website are up to date.  Prices and other details are subject to change without prior notice.

c) Prices charged for purchases on this Website may be different from those charged in other shops carrying our products.

d) The prices charged are those applicable on the day you place the order.

e) All orders are subject to KRYSTAL®’s sole discretion and stock availability.

f) All orders are subject to confirmation of final availability and KRYSTAL® reserves the right to reject the order when any of the products or services requested are unavailable.


2 Suppliers & Services

a) KRYSTAL® reserves the right to accept commissions upon the supply of products or performance of services by any supplier.

b) KRYSTAL® will provide both the services described on this Website (from time to time) and concierge services at your request - that is you may request KRYSTAL® to provide or arrange any lawful, proper and moral personal service in relation to any personal needs or desires (including, without limitation, provision of information, access to events, activities and venues, and personal goods and services) (the “Services”).

c) KRYSTAL® reserves the right to withdraw any of these Services and/or to refuse to supply the Services requested.

d) Suppliers are responsible for providing you with the services, products and benefits you select. KRYSTAL® will communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.

e) Suppliers may impose their own terms and conditions and you are required to comply with these.


3 Payment Terms

a) KRYSTAL® only accepts payment by credit card or unionpay.

b) Your offer to purchase made on this Website shall be subject to KRYSTAL®’s sole discretion and may not be accepted subject to the availability of stock.

c) There may be discrepancies between the online invoice and the final invoice due to the availability of stock and/or special offers.  A final and conclusive invoice will be sent to you via email.

d) If you request a variation to the order which KRYSTAL accepts, the price payable for the order will be adjusted accordingly to reflect the variation and shall be recorded on the final invoice presented to you upon delivery.

e) KRYSTAL® reserves the right to change the payment terms for any order without prior notice.

f) When ordering a product or service or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorise KRYSTAL® to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that KRYSTAL shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that KRYSTAL acts in accordance with the instructions issued by you in relation thereto.

g) You undertake that all details you provide to KRYSTAL® for the purpose of booking, ordering or purchasing products or services are correct, that the Payment Card you are using is your own and that there are sufficient funds to cover the cost of the product or the service.

h) From time to time the procurement or provision of certain services, products or benefits may incur a handling charge (of which you will be notified) - in these cases you hereby authorise KRYSTAL® to debit your Payment Card with any such handling charges.


4 Refund/Replace Policy

a) All sold items are non-refundable, except for defective products. Customer is responsible for inspection of products on arrival and shall by two business days day notify KRYSTAL® in office hours for any problem found. If such notice is not given within two business days, Customer shall be bound to have accepted the products.

b) It is the receiver’s responsibility to check the condition of any goods received, at the time of delivery.

c) Refund/Replace is only available when valid original receipt is provided.


5 Delivery

a) Products will be dispatched within three business days upon the acceptance of order.

b) Delivery service is only available in Hong Kong Island, Kowloon and New Territories of Hong Kong Special Administrative Region.

c) Free delivery service is applicable for any orders of five cases or more. Otherwise, a delivery fee of [$50] shall apply.

d) Delivery to the following locations is subject to ourdiscretion and additional delivery fee shall apply (charges to be quoted for each invoice).

i. Outlying islands, remote or restricted areas;

ii. Areas that cannot be reached directly by delivery vehicles;

iii. Buildings without a functioning lift; or

iv. Premises which have no legal unloading areas within 50 meters of the building.

e) KRYSTAL® will use reasonable endeavours to deliver products of acceptable quality to the delivery address specified on the registration form or last on record within the time slots selected by you but KRYSTAL® shall not be liable for any delays or non-delivery for causes beyond our control.

f) In the event of a lift breakdown during delivery KRYSTAL® will make arrangement to deliver the goods at another time.

g) All deliveries shall be signed off by you and KRYSTAL®’s deliveryman by entering your names and the time of delivery on the delivery form. You shall ensure that a person aged 16 or above who is authorised to receive and pay for the order is present at the specified time of delivery at your address to receive and pay for the order. If no such person is present, the delivery shall be withdrawn and attempted at another time agreed.

h) Normal delivery hours are within 9:00 a.m. to 5:00 p.m. Monday to Friday, except on Saturdays, Sundays and statutory holidays.

i) KRYSTAL® reserves the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.

j) Customer shall understand that actual delivery may be affected by traffic and weather conditions. KRYSTAL® aims to deliver as scheduled to designated point to the best of its ability but not guarantee any date or time of delivery as mentioned and is not liable for any loss arising from the delay of delivery.

k) Delivery service will be suspended on statutory holidays and in times of black rainstorm warning or typhoon signal No.8 or above is in effect.  Outstanding orders will be arranged in next schedule or on the other day whichever is earlier, subject to the availability of delivery resource.

l) Customer accepts that the title to the products shall remain KRYSTAL®’s until full payment of the products is settled while the risk of any loss or damage to the products shall be with Customer from the arrival of the products. KRYSTAL® e has no responsibility for the products left outside or unattended at delivery point per Customer’s request.

m) It is the responsibility of the customer to notify KRYSTAL® immediately of any change to their address.

n) KRYSTAL® reserves the right to decline delivery of goods to any customer at KRYSTAL®’s sole discretion absolutely.


6 Force Majeure

a) KRYSTAL® shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of KRYSTAL®.


7 Limitation of Liability

a)KRYSTAL® will not be liable to you under a contract for:

i. any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill;

ii. any loss or corruption of or damage to data; or

iii. any loss or damage which was not a reasonably foreseeable result of either KRYSTAL®’s breach of contract or breach of its legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time that KRYSTAL® and you entered into a contract, such loss was either contemplated by KRYSTAL® and you or you notified KRYSTAL® that the loss may occur if KRYSTAL® breached the contract or KRYSTAL®’s legal duty of care.

b) No waiver (whether effected by a positive waiver or by a delay or failure in enforcement) by KRYSTAL® of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.

c) If any provision of these Terms & Conditions shall be held to be illegal or unenforceable, in whole or in part, under any applicable law, enactment or regulation, such provision or part thereof shall, to that extent, be deemed not to form part of this Agreement but the validity and enforceability of the remainder of these Terms & Conditions shall not be affected.

d) These Terms & Conditions shall be governed by and construed in accordance with the laws of Hong Kong, and you hereby agree to irrevocably submit to the non-exclusive jurisdiction of the courts of Hong Kong as regards any claim, dispute or matter arising hereunder.


8 Others

a) In this policy, “KRYSTAL®” means Krystal Holdings Limited. 

b) KRYSTAL® may liaise with customer by one or a combination of channels, email, facsimile, phone call or voicemail, SMS message, mail, visit in person or post on website. Any notice shall be deemed to be effective at the time when it is delivered to Customer.

c) All pictures of products shown in the website and printed on promotional materials are for reference only.

d) KRYSTAL® reserves the right of products and services offer, pricing adjustment and amendment to these terms and conditions.  Should there be any dispute, KRYSTAL reserves the right of final decision.


Privacy Policy


1 General

a) This policy statement provides information on the obligations and policies of KRYSTAL® under the Hong Kong SAR Personal Data (Privacy) Ordinance (Chapter 486) (the “Ordinance”).

2 Personal Data 

a) KRYSTAL® will fully comply with the obligations and requirements of the Ordinance. KRYSTAL®’s management, officers, and members of staff will respect the confidentiality of and endeavor to keep safe any and all personal data collected, stored, transmitted and/or used for, or on behalf of KRYSTAL. 

b) KRYSTAL® will endeavor to ensure all collection, storage, transmission and/or usage of personal data by KRYSTAL® shall be done in accordance with the obligations and requirements according to the Ordinance. 

c) When an individual legitimately requests access to and/or correction of personal data held by KRYSTAL® relating to the individual, KRYSTAL will provide and/or correct that data in accordance with the times and manner stipulated within the Ordinance.

3 Statement of Practices

a) Types of Personal Data Collected 

For the purpose of carrying on KRYSTAL®’s business, including selling beverages and related services (such as relevant online sales services), you may be requested to provide personal data including, but not limited to, the following, without which KRYSTAL® may not be possible to fulfill your request: 

i. Your name; 

ii. Account details, such as account numbers, service numbers, or user accounts;

iii. Service address, correspondence address, and/or billing address; 

iv. Payment details, such as credit card and banking information; 

v. Contact details, such as contact name, telephone number or email address; or 

vi. Information for the verification of identity, such as identification type and identification number.

In some situations, you will also be requested to provide certain data that may be used to further improve KRYSTAL®’s products and services, and to tailor the type of information presented to you. In most cases, this type of data is optional. However, when the requested service is a personalized service, or the provision of a product is dependent on your providing of all requested data, failure to provide the requested data may prevent KRYSTAL® from providing the service to you. This type of data includes, but not limited to: 

(i) Your age; 

(ii) Gender; 

(iii) Salary range and employment details; 

(iv) Education and Profession; 

(v) Hobbies or leisure activities; 

(vi) Other related products and services subscribed to; and 

(vii) Family and household demographics. 


In support of our beverage sales and other services, information related to these service may be automatically collected so KRYSTAL® can perform accurate reporting and administration of your accounts, including but not limited to, types of beverages and services purchased, and delivery destination. 


b) Data Relating to Online Sessions

KRYSTAL®’s web servers may also collect data relating to your online sessions, the use of which is to provide anonymous, aggregated and statistical information on the server's usage so that KRYSTAL® can better meet the demands and expectations of KRYSTAL®’s website users. This type of data may include, but not limited to:

i. Browser type and version;

ii. Operating system; and 

iii. IP address and name of domain.


c) Cookie

KRYSTAL®’s Website may place a "cookie" on your computer or device, for example to provide personalized services and to maintain your identity across multiple pages within or across one or more sessions. The information includes, but not limited to, relevant login and authentication details, as well as information related to your activities and preferences across KRYSTAL®’s website. 


d) Third-party Advertising Companies

KRYSTAL® may use third-party advertising companies to serve advertisements on KRYSTAL®’s website and other websites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this website and/or other websites in order to measure advertising effectiveness and to provide advertisements on goods and services of interest to you. 


e) Telephone Calls

Under certain circumstances, telephone calls made to KRYSTAL®’s order, service hotlines, and inquiry telephone numbers are recorded for the purposes of quality control, appraisal, as well as staff management and training. Unless expressly indicated at the time of calling, such recordings are NOT personal data of the caller and therefore, in respect of the caller, are not subject to the various provisions of the Ordinance. Also, the caller has no rights or claims, either statutory, contractual or tortious, over or to such data. At all times, every care is taken to protect such recordings from inadvertent and unauthorized access.


4 Retention of Personal Data

KRYSTAL® will destroy any personal data we may hold in accordance with KRYSTAL®’s internal retention policy. The policy states that:

a) Personal data is purged from our electronic, manual, or other filing systems in accordance with specific schedules based on the above criteria and our internal procedures; and

b) Personal data will only be retained for as long as it is necessary to fulfill the original or directly related purpose for which it was collected, unless the personal data is also retained to satisfy any applicable statutory or contractual obligations.


5 Accuracy of Personal Data 

a) KRYSTAL® will, where possible, validate data provided using generally accepted practices and guidelines. This includes the use of check sum verification on some numeric fields such as account numbers or credit card numbers. In some situations, we are able to validate the data provided against pre-existing data we hold. In some instances, as per the requirements of the Ordinance, KRYSTAL® is required to see original documentation before we may use the personal data, such as with Personal Identifiers or proof of address. 

KRYSTAL® currently provide online access to and correction of personal data it holds, and fully comply with the provisions of the Ordinance on "Rights of Access and Correction”. Please refer to the section titled "Access and Correction of Personal Data" below for details on how you can obtain and correct any personal data relating to you that KRYSTAL® may hold. 


6 Disclosure of Personal Data 

All personal data we hold will be kept confidential but KRYSTAL® may, when such disclosure is necessary to satisfy the purpose or a directly related purpose for which the data was collected, provide information to the following parties: 

a) Any subsidiaries, holding companies, associated companies, affiliates of, companies controlled by, or under common control with KRYSTAL;

b) Any person or company acting for or on KRYSTAL®’s behalf, or jointly with KRYSTAL®, in respect of the purpose or a directly related purpose for which the data was provided; 

c) Any financial institutions, charge or credit card issuing companies, credit information or reference bureau, or collection agencies necessary to establish and support the payment of any services being requested; and

d) Any other person or company under a duty of confidentiality to KRYSTAL® and has undertaken to keep such information confidential, provided such person or company has a legitimate right to such information.


Personal data may also be disclosed to any person or persons who have a right under the Ordinance to gain access to such information, provided they are able to prove their authority to access such information. For example, if we were served with a court order demanding certain customer information then we would disclose the information to the duly appointed officer of the court or such other persons as the court orders. 


7 Transfer of Personal Data Outside of Hong Kong 

At times it may be necessary and prudent for us to transfer certain personal data to places outside of the Hong Kong SAR in order to carry out the purposes, or directly related purposes, for which the personal data was collected. When such a transfer is performed, it will be done in compliance with the requirements of the Ordinance. 


8 Security of Personal Data  

Physical records containing personal data is securely stored in locked areas or containers when not in use. Computer data is stored on computer systems and storage media to which access is strictly controlled and/or is located within restricted areas. 


Access to records and data without appropriate management authorization is strictly prohibited. Authorizations are granted only on a "need to know" basis that is commensurate with an individual's responsibilities and training. Records are under the control of assigned information officers, who are responsible to ensure the transfer of or access to information is legitimate and complies with the Ordinance. 


PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers’ payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorization using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard Secure Code for added security protection for both customers and merchant.


9 Access and Correction of Personal Data 

Under the terms of the Ordinance, individuals have the right to: 

a) Check if KRYSTAL® holds any personal data relating to them and, if so, obtain copies of such data; 

b) Ascertain KRYSTAL®’s policies and practices in relation to personal data, which are those policies and practices set out in their entirety herein; and

c) Require KRYSTAL® to correct any personal data relating to them which is inaccurate for the purpose for which it is being used. 


Individuals may exercise their right of access by sending a request: 

i. by fax to 852-2180-2169, or 

ii. in writing to: 

Krystal Holdings Limited 

Unit 01, 21/F,  Yue Xie Building, 

160-174 Lockhart Road, 

Wan Chai, Hong Kong.

KRYSTAL® will, upon satisfying itself of the authenticity and validity of the access request, make every endeavor to comply with and respond to the request within the period set by the Ordinance. 


10 Direct Marketing 

In accordance with the requirements of the Ordinance, KRYSTAL® will honor an individual's request not to use his or her personal data for the purposes of direct marketing. Should you wish not to receive direct marketing material from us, please select the option on the website or write to KRYSTAL® at: 

Krystal Holdings Limited 

Unit 01, 21/F,  Yue Xie Building, 

160-174 Lockhart Road, 

Wan Chai, Hong Kong.


Any such request should clearly state details of the personal data in respect of which the request is being made. Please also state clearly the authority under which you are authorized to make such a request. 


Unless otherwise instructed as per the above, KRYSTAL may use any of the data collected in the normal course of our business for marketing purposes. 


11 Our Personal Data (Privacy) Ordinance Contact Details 

All inquiries regarding our compliance with our obligations under the Personal Data (Privacy) Ordinance should be made in writing to: 

Krystal Holdings Limited, 

Unit 01, 21/F,  Yue Xie Building, 

160-174 Lockhart Road, 

Wan Chai, Hong Kong.


12 In this policy, “KRYSTAL®” means Krystal Holdings Limited.


13 If there is any inconsistency or conflict between the English and Chinese versions (if any) of this Privacy Policy Statement, the English version shall prevail.


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